Frequently Asked Questions

Unless the event is cancelled outright we operate a strict 'no-refund' policy on booking cancellations. This is standard practice for entertainment events.

It is possible to carry over payments to next years event as long as the cancellation is made earlier than 24th December. The deposit is not included in the transferrable amount.

In the event of a Cheque being returned by the bank unpaid we reserve the right to levy an administration fee to cover our costs. This levy and all outstanding money must be paid in full before admission to the event will be permitted. At present this levy is £8 to cover the bank charges.

You should keep your possessions with you at all times. Don't leave them unattended as it may cause a security issue.

It is the responsibility of all attendees to ensure the safety of themselves and others.

As this event actively encourages fancy dress which often includes accessories of a potentially dangerous nature please note we have a policy regarding these items.

• Any item prohibited by law is strictly forbidden on the premises.
• People carrying any potentially dangerous items should ensure they are handled in a responsible manner to ensure they do not become a danger to themselves or others.
• No weapon or other potentially dangerous item may be taken onto the dance floor.
• If a member of crew or hotel staff consider an item is contravening Health and Safety rules they have the right to confiscate it. Such items will be stored away for collection on your departure.

We hope so, we endeavour to be totally inclusive. Please see our Special Needs page for further details.

If you want to help, why not Volunteer to become a Steward.

As a steward, we ask you to donate a minimum of one hour of each day to help out, usually that involves checking peoples badges at certain parts of the hotel, and generally helping people (we'll give you instructions). In return for your time, you get reserved seating close to the stage in talks.

If you would like to provide additional help contact the Steward Manager at the event.

For further information contact securitysfball.com

There are a limited number of rooms available at the Carrington House Hotel issued on a 'first come first served' basis.

When you book to attend the SF Ball, using the 'Earlybird' system, you can reserve a room in the Carrington House Hotel. This reservation in no way guarantees your booking will be successful as it is dependent on room availability, however the earlier you book the better chance you have.

SF Ball Ltd will endeavour to notify you as soon as possible as to the status of your reservation.

Convention attendees are responsible for booking their own alternative accommodation.

List of alternative local hotels

The Carrington House Hotel is a smoke free zone.

Smoking is not permitted in any part of the hotel including the bedrooms.
You are also not permitted to smoke at the front of the hotel.
A smoking area is provided at the rear of the hotel.

Full details on how to contact the event organisers can be found on our Contact Details page.